Visa cancellation and refund policy

How to Cancel

Visa bookings may be cancelled by calling our toll-free number 1800-547-5030. If you have applied for multiple visas or visas for multiple persons, then please identify the relevant visa to be cancelled.

This cancellation will be confirmed offline and the refund will be credited back to the account used for booking, after deducting the applicable cancellation charges.

Cancellations & Refunds

All cancellation charges are levied on a per visa, per person basis.

No Refund in the following cases:

1. If you cancel your Visa Application after our agent has visited you for verification of documents.
2. If you cancel your Visa Application after your documents/passport have been submitted to the relevant embassy

Rescheduling and Extra Visits for document checking and collection

1. You can get one (1) free rescheduling for our agent to visit you for physical verification and collection of documents.
2. For any subsequent rescheduling, a nominal charge of Rs. 250 (inc. GST) per visa shall be applicable.
3. Our agents will check with you regarding the preparedness of all the documents before their visit for the physical verification of documents. In case, after the visit, one or more documents remain to be prepared from your end, and there is a need for another visit by the agent for physical verification or collection of documents, an additional charge of Rs. 250 (inc. GST) shall be applicable.

Cancellation and Refund Policy for appointments at VFS Global and outsourcing and technology services specialists for governments and diplomatic missions worldwide

1. Suppose you have applied for a visa to a country that has outsourced its administrative tasks for visa collection to VFS Global or similar agencies. In that case, the Administration Fee in case of “Rescheduling” or a “No Show” shall be governed by such agency’s own Refund and Cancellation policy.
2. In case of a “No Show” at the visa collection centre on the assigned date and time, V2F will only be responsible for assisting the client to reschedule their visa appointment after the applicant pays the relevant “Rescheduling Fee”.
3. This “Rescheduling Fee” would be different for different countries to which the visa is applied and the charges to the customer would also be different depending on the city and centre from where the customer is submitting their application.

Refunds

Refunds will be processed within 48-72 hours and credited to the original mode of payment.

The Company reserves the right to change temporarily or permanently, some or all of the cancellation and refund policy, for any or all users, at any time without notice.